Covid-19 pandemic

• Contact tracing will be required (you’ll need to provide your name and contact details)
• Screens will be fitted at customer service points.
• No cash will be accepted. Eftpos or paywave will be available with sanitisation of handset after each transaction
• Lap pools will be open with reduced numbers and wider lanes
• The leisure pool will be open with restricted numbers
• The toddler pool, steam room and sauna will be closed
• Spa pools will be open with restricted numbers
• Aquarobic classes will not be running
  
• Learn to Swim will be operating with restricted attendees and a modified programme.

Please see COVID-19 updates on the Arena Website

• Usual animal control services will continue, but any payments will need to be made at the main Council building, not the pound
• The pound will be open between 11am-2pm on weekdays but closed weekends and public holidays
• Contact tracing will be in place for all visitors (you’ll need to provide your name and contact details)
  
• Physical distancing will be observed
  
• Screens will be fitted at customer service points.

• Aotea Lagoon is open but please observe social distancing of 1 metre from people not in your bubble.
• Splash pad at Aotea Lagoon is open.

• The fitness centre is open with restricted numbers
  
• Group fitness will operate with a reduced timetable and class sizes
  
• Arena Café is open.

Building inspections will continue provided a Covid-19 control plan is in place on site.

To all our business whanau in Porirua , we know you are going through uncertain and tough times during the pandemic. Please see our business hub.

We know this is a difficult time. Please look after yourselves and each other. 

• Citizenship ceremonies have been postponed until further notice
• For enquiries about applying for citizenship, email citizenship@dia.govt.nz 
• For questions about citizenship by descent or getting proof of citizenship status, email staykiwi@dia.govt.nz

Are open, but subject to Alert Level 2 restrictions. 

Phone (04) 237 5089 or email enquiries@poriruacity.govt.nz to find out if the site’s available and any cost that applies. 

• The counter will operate normal hours and offer a full service
• All customers will be directed to a queue where they will provide their name and contact details on an iPad for contact tracing
• No cash will be accepted. Eftpos or paywave will be available with sanitisation of handset after each transaction
• Customers with appointments will be directed to a temporary meeting space
• All visitors, including contractors, must sign in
• There are screens fitted at customer service points.
• Our public computers for viewing building files are not available.

To learn more about our current consultations and engagements, please visit our public consultation pages and keep sharing your views with us. Consultation Page

• Council and Committee meetings will return to Council chambers
• A maximum of 10 members of the public (including media) will be able to attend
• Contact tracing will be required (you’ll need to provide your name and contact details).

The Council has moved to internet banking for all payments.

Please see our pay online webpage for online payment details.

https://poriruacity.govt.nz/contact/pay-online/

Dash Swim school is operating at this stage.

To all of our valued customers, keep up to date via our Facebook page and website.

Please see COVID-19 updates on the Arena Website

• The Depot office is closed to the public, so instead please go to the front counter of the main Council building.
• Pre-arranged visitors will need to provide contact tracing details.

• Dogs can be off-leash in the areas this is usually allowed, provided they’re under control and staying 1 metre from others.
• Dog parks are open, but physical distancing should be kept in mind.

• Libraries are open but group programmes are on hold, including Story World, Baby Band and school group visits.
• We are not able to accept cash at this point, EFTPOS and contactless payments are fine.

Mountain bike tracks are open. Mountain biking is okay if you are experienced and know the trail. Stick to easy trails. Make sure you maintain a two metre distance from other people.

Mountain bike tracks in Porirua

• Normal noise control services will resume, with officers maintaining 1-metre spacing when around other people.
• Any large gatherings found (such as parties with more than 10 people) when responding to noise complaints will be referred to police.

The Streetworks team will continue their usual services.

Please check the website for further details

• Aotea Lagoon is open but please observe social distancing of 1 metre from people not in your bubble.
• Mountain bike tracks are open. Mountain biking is okay if you are experienced and know the trail. Stick to easy trails. Make sure you maintain a two metre distance from other people.
  
• Parks, reserves and walking tracks are open. Please follow Government guidelines and stay 2 metres away from anyone not in your household.  
• Picnic areas are open but please keep numbers to 10 or under. Our public BBQs are closed for now, as a safety precaution.
• Skate parks are open
• Splash pad at Aotea Lagoon is open.
• Tennis, netball and any other fenced courts are open, but please observe social distancing of 2 metres from people not in your bubble.

Parking enforcement will operate as usual, with officers maintaining 1-metre spacing.

Playgrounds are open. Please follow Government guidelines and stay 2 metres away from anyone not in your household. 

All public toilets are open and being cleaned as usual.

The Covid19 pandemic is changing the world as we know it. The actual impacts are unknowable.  What we do know is that our essential city services need to continue and that’s what rates pay for. The Government has provided a significant injection to salaries and wages to enable essential household bills to be paid.

Water and waste water services, roading, our parks, our cemetery and crematorium, our planning services and most importantly our emergency services (we used to call it civil defence) are all essential.  

Council staff in non-essential services who do not fit into the vulnerable categories described by the Prime Minister will be redeployed to help in those essential services or into our emergency works especially welfare for people in our community. So our staff will continue to keep the city running no matter what.

Rates Payment Options 

If individual ratepayers are experiencing hardship we will consider payment options on a case by case basis.  The Council still needs money to pay for critical services. Defaulting will make our recovery slower, painful and more expensive. As long as you agree a payment plan with us then no late penalties will apply.  

If you are in genuine hardship then please contact us through rates@poriruacity.govt.nz and someone will be in touch to help you with a payment plan.

• Rubbish and recycling collections will continue as usual.
• Recycling will be back to normal with mixed recycling, which was previously going to landfill as the sorting plant was closed, now able to be sorted and recycled.

Please continue to use Council rubbish bags, which you can still purchase at supermarkets and dairies.  Your rubbish will only be collected if it is in an official Council bag.

For rubbish and recycling collection in your area, click here

For more information check out gw.govt.nz/parks

Site visits will continue for monitoring and compliance provided a Covid-19 control plan is in place on site.

'Shovel ready’ Infrastructure Projects - The Government asked the public and private infrastructure sector impacted by Covid-19, to submit ‘shovel ready’ infrastructure projects for its consideration.

All skate parks in Porirua are open.

Tennis, netball and any other fenced courts are open, but please observe social distancing of 2 metres from people not in your bubble.

• Open with slightly restricted hours (closing at 4pm) and reduced capacity, so please be patient.
• Contact tracing procedures will be in place and this can be done in advance using this link to speed things up https://tinyurl.com/y7k698du
• No cash – eftpos and credit cards only.
• The bulk recycling facility will reopen. There will be no contact tracing in place so it’s important to stay 2m from other people if using this facility.
• Trash Palace is open.

Splash pad at Aotea Lagoon is open

• Contact tracing will be required (you’ll need to provide your name and contact details)
• Screens will be fitted at customer service points.
• No cash will be accepted. Eftpos or paywave will be available with sanitisation of handset after each transaction
• Lap pools will be open with reduced numbers and wider lanes
• The leisure pool will be open with restricted numbers
• The toddler pool, steam room and sauna will be closed
• Spa pools will be open with restricted numbers
• Aquarobic classes will not be running
  
• Learn to Swim will be operating with restricted attendees and a modified programme.

Please see COVID-19 updates on the Arena Website

• No events will be held during Level 2
• Meeting rooms will not be available for general hire
• The fitness centre will open with restricted numbers
  
• Group fitness is operating with a reduced timetable and class sizes
  
• Arena Café is open
• The pool and spas are open, but with restrictions.

Parks, reserves and walking tracks are open. Please follow Government guidelines and stay 2 metres away from anyone not in your household. 

• Open, with physical distancing requirements and limited numbers in the chapel
• Contact tracing for all chapel visitors (you’ll need to provide your name and contact details)
• The chapel will be cleaned after each service
• The cemetery will be open to the public
• Any cemetery payments will need to be made at the main Council offices, not the depot