Here are some practical steps you can take at home to prepare for a heavy rain event, and information on what to do when there is a risk of flooding at or near your home.
Clear drains and gutters at home:
Check your downpipes and gutters for damage, and repair, if necessary, to prevent rainwater leaking from unexpected places.
- Leaves and blockages
Check your gutters, spouting and downpipes for any leaves or debris and clear any blockages that might cause overflows during heavy rainfall.
Make sure you keep on top of maintenance and repairs.
- Tree maintenance
Regularly check trees on your property for branches overhanging your roof that might need trimming, or roots encroaching on pipes. Rake up excess leaves. Leaves and twigs can block gutters, spouting and drains.
- Get prepared
Keep storm water drains clear
Litter and leaves can clog sumps/drains and cause flooding during rain events. Clear up any litter you may notice and put it in the bin. We run a regular road sump cleaning programme across the city and prior to storm events gives key sumps an extra check and tidy up. In between this work residents are welcome to clear leaf litter that collects above sumps on their road if they can do so safely.
If you see anything that is not quite right let us know.
How to know if heavy rain is on the way?
If it's raining and you're being flooded
If your house is being flooded or is at immediate risk of flooding:
- call 111 (fire service)
- Lift household items as high above the floor as possible
- Move out of the flooded area or go to the nearest high ground.
If there is flooding on your section:
- Stay out of floodwaters
- Call us for advice on 04 237 5089
- For a network or roading issue call us or log a service request.
If your property is flood prone:
- Get prepared at home
- Keep an eye on weather warnings
- Have sandbags on had - you can get these from Bunnings and Mitre 10
Find out how to get prepared for a heavy rain event:
You can use Antenno to report issues
We receive lots of calls during big weather events and sometimes our phone lines get busy. You can report less urgent issues using the Antenno app, which allows you to include photos also.