Pay on time to avoid penalties
Penalty for unpaid rates by 30 June
- A 10% penalty is charged on rates that remain unpaid as of 30 June.
- If rates are paid by direct debit method, your rates will clear by 30 June and no penalties are incurred.
- If rates are paid by automatic payment method, you will need to ensure that the rates instalment is paid in full by the instalment due date, to avoid penalties being charged.
Instalment penalty
- A 10% penalty is charged on rates that are unpaid after the instalment due date, effective from the next day.
- You can request to have an instalment penalty reversed once every three years.
Rates remission and postponement policy
For more details, see our Rates Remission and Postponement Policy. [pdf, 560KB] .
If your rates are in arrears and you can’t pay
- Contact us as soon as possible if you are unable to pay your rates due to financial hardship.
- We may be able to set up a direct debit payment plan for the arrears.
- Payments are allocated to the oldest debt first, not the current instalment due. This means payments cannot be applied to the current rates instalment to avoid a penalty if there are older debts.
Contact information
Email our credit controller on [email protected] or phone 04 237 5089 to discuss setting up a payment plan.
