Our Animal Control team offers a range of services to dog owners. Come to our Customer Service Centre at 16 Cobham Court, Porirua or phone us on (04) 237 5089 to make a booking.
All payments, including dog registration, impound payments and microchipping fees need to be made at the Customer Service Centre in Cobham Court.
On this page you will find:
Investigating barking dog complaints
If a dog is barking and causing a nuisance, you can report it to us 24 hours a day by phoning (04) 237 5089. We'll log your call and investigate promptly.
All dogs bark, it's part of their natural communication, but dogs that bark a lot can be a nuisance. Under the Dog Control Act, dog owners have a responsibility to make sure their dog doesn't bark loudly and persistently.
Dogs often bark when their owners are away, so you may not be aware it's a problem until you receive a complaint.
Don't panic. There are lots of things you can do to stop your dog barking.
Tips to stop your dog barking
Dogs bark for lots of reasons - boredom, seeking attention, responding to someone coming onto your property, seeing cats or birds nearby or hearing other dogs and neighbours.
Here are some possible solutions to stop your dog barking:
- While you are away, keep your dog occupied with bones, toys, old blankets or material it can play with.
- Make sure your dog has a warm and dry shelter, with shade, plenty of water and feed it before you leave.
- Block your dog's view through gateways and fences, so it can't see people or animals outside the property.
- Fence off an area where the dog can run free, rather than having it confined or tied up.
- Leave a radio on at home. It can help comfort a lonely dog.
- Exercise your dog every day away from the property, ideally before you leave for the day.
- Don't make a big fuss of your dog when arriving or leaving home - keep it low key.
- If your dog is particularly anxious about being left alone, arrange to leave it with family or friends.
- Use a 'doggy day care' or professional dog worker.
How should I respond when my dog barks?
- Use a suitable command in a low voice to stop your dog barking.
- Create a distraction to stop the barking, such as a whistle or a shaker.
- Praise and reward your dog when it is quiet.
What should you do if you receive a complaint?
- From a neighbour: speak to the neighbour, apologise and explain that you will get advice to stop the problem.
- From an Animal Control officer: We can discuss ways to try and prevent the barking. We are also happy to visit you at home.
Other advice to help prevent barking dogs
You can solve most dog behavioural problems by putting some time into training and exercising your dog.
Take advantage of dog obedience classes in your area. Our Animal Control Team can help with information on local clubs.
There are excellent books and websites about dog issues. Your vet and pet stores may also be able to give you advice.
If nothing else works, you can try using a corrective device such as a barking collar. A good quality collar used properly, can make a big difference.
Dog attacks or harassment
Council considers all reports of dog attacks seriously and when this involves a person we will respond as soon as possible.
If you need to report an attack or harassment please contact us on 04 237 5089.
If the attack is reported on a date after the incident, an Animal Control Officer may respond on the next business day.
Council will require the following information:
- Name and contact details of the person reporting the incident and witness details. Written statements may be requested from any person involved or present at the time of the incident.
- Name and address details of the dog owner (if known).
- Date and time of attack.
- Location of attack.
- Description and type of dog(s)
- Any photos or video footage of the incident
The Animal Control Team will investigate the attack and interview everyone involved, including the dog owner(s) and people present during the incident. Written statements may also be requested.
The officers will also take photos of any wounds sustained by a person or animal involved in the dog attack.
What is the outcome of an investigation?
There can be different outcomes to an investigation depending on the severity of the attack, the circumstances in which the attack occurred and the location at which it occurred.
Possible actions could include:
- a warning or an infringement (fine).
- classify the dog as dangerous or menacing.
- file a prosecution (if the offence or harm is significant) .
- impound the dog while a court decision is made.
- classify the owner as probationary or disqualify them from ownership.
By law, your dog must be microchipped. Details of the microchip must be supplied to council 2 months after the date of initial first registration. Dogs that are microchipped are more easily identified and owners can be notified if their dog has been found and/or impounded. It is permanent identification that links a dog to the owner and details are uploaded to the New Zealand National Dog Database.
- Farm dogs used for herding or driving stock don’t have to be microchipped, but must have unique collars and/or labelling.
Microchipping may be done by a vet or make an appointment with our Animal Control officers. We charge a fee of $58.00 for microchipping.
Each year we release a report on our dog control functions. This report is required under the Dog Control Act 1996 and includes statistics such as number of dog registrations and complaint investigation for the reporting period.
You can have your dog desexed (neutered) in return for a donation. This service is funded by Mana Community Grants Foundation and provided by CareVets Porirua.
Talk to our Animal Control team about the service and to make a booking.
There’s a lower registration fee for dogs that have been neutered.
- This is only applicable to dog owners with a community services card
- Limited number of bookings for dogs throughout the year apply
- Your dog must be registered with Porirua City Council
We offer a service to put down (euthanise) a dog if it’s old, sick or aggressive. It is preferable for you to contact and speak to your local vet however, we do offer a limited service. Contact us on phone (04) 237 5089 to discuss this with one of our Animal Control Staff.
There’s a fee of $72.00 for this service.
If your dog is picked up by Animal Control and it’s microchipped, we will contact you.
If it’s impounded, you’ll need to pay any impounding, microchipping and registration fees before it can be released.
You can pay any fees and/or fines by EFTPOS or cash at our Customer Services Centre at the main Council building, 16 Cobham Court.
Porirua City Council Depot, 13 Prosser Street, Elsdon ( right next door to the New Zealand Kennel Club).
Monday - Friday
By Appointment only