Water & sewage connections

Wellington Water manages water treatment and supply, stormwater and wastewater service delivery for Porirua city.

How your water is supplied

Wellington Water supplies drinking water to Porirua households and businesses.

Water users meet the cost of this supply by:

  • Paying a fixed annual charge on their property rates; or 
  • Paying on metered charge basis where they have water meters installed. 

View Greater Wellington's Live Water supply map. 

Applying for a water or sewage connection

Wellington Water carry out all sewage, water or stormwater works within underground public pipes crossing a private property or outside property boundaries. 

You need to apply to us to:

  • connect or disconnect sewage, water or stormwater to or from our underground network 
  • install a water meter on a new or existing water connection
  • raise or lower a manhole
  • use water from public supplies such as hydrants.

All other connections that don’t directly access or interfere with the main pipes or underground network must be done by a suitably qualified and registered professional.

Application process

We’ll send you a written quote showing our costs for the proposed work. You may also have to pay a Development Contribution. 

When you return the signed quote we’ll issue you with an invoice for the work, or you can bring the signed quote to our relocated Customer Services Centre on the Ground Floor of the BNZ Building, 14 Hartham Place, Porirua, from December 7 onwards, with your payment.

The connection work takes up to 10 working days from when we receive your payment.

Water meters can be installed

You may opt to have a water meter installed and pay for your water usage in this manner rather than paying the annual water charge with your rates. 

Your meter will be read and you will be invoiced on the following schedule: 

  • residential water meters are invoiced twice a year
  • hospitals are invoiced monthly
  • all others are invoiced quarterly 

If you want more information on the use of water meters, call our Customer Services Centre on (04) 237 5089 or visit us during normal business hours.